Poly Lumber Furniture Reviews
Based on 19 customer reviews and online research, poly-lumber-furniture.com has a consumer rating of 4.3 out of 5 stars, indicating that most customers are very satisfied with Poly Lumber Furniture.
5 Stars(13)
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4 Stars(3)
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3 Stars(1)
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2 Stars(0)
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1 Star(2)
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How would you rate Poly Lumber Furniture?
Top Reviews
The first set took 3 and a half months to get after ordered and we love the stuff. Very expensive. So, we ordered more...
Waited 2 months for several thousands of dollars worth of patio furniture- then finally got them un-assembled with no screws to put together, I contacted them to send screws and received and email saying they would send them - a month later - no screws. Thousands of dollars sitting on the ground un -assembled... Called again and we'll see if we get screws this time or not...
With your staff at a minimum, I had to talk to customer service. They were very helpful considering they did not handle what I needed. I was able to get my questions answered and looking forward to my new patio furniture.
Customer Reviews (19)
Cancelled order on March 22 because item was no longer needed. Poly Patios emailed me on that day and confirmed cancellation. I have not received my credit to card in the amount of 949.05 as of April 11. No communication by email or telephone since. How the State of Ohio continues to let this Co. Operate within their State is a mystery.
The first set took 3 and a half months to get after ordered and we love the stuff. Very expensive. So, we ordered more...
Waited 2 months for several thousands of dollars worth of patio furniture- then finally got them un-assembled with no screws to put together, I contacted them to send screws and received and email saying they would send them - a month later - no screws. Thousands of dollars sitting on the ground un -assembled... Called again and we'll see if we get screws this time or not...
With your staff at a minimum, I had to talk to customer service. They were very helpful considering they did not handle what I needed. I was able to get my questions answered and looking forward to my new patio furniture.
I received a shipping notice that my ordered swings would be delivered. One arrived two weeks ago but still no sign of other ones. The company website shows them shipped. FedEx says they can't help, I need to call Premium Poly. They aren't answering the phones and my many e-mails aren't being answered either. The auto return e-mails says they will respond in 3-4 business days - not true. It has been 13 days and still no swings, e-mails or calls back. Where are my swings? I have pushed every button on their phone tree and get no person and no return phone calls. SOOOO frustrated. Once I ever get this resolved, I won't recommend them to anyone.
Great furniture that will last at great prices and free shipping! What's not to like?
Poly Lumber Furniture Questions & Answers
Posted on 10/22/2020
I have been waiting since Aug 11th and still no response